Propsolution, we strive to provide the best booking experience for our customers. This Refund Policy outlines the terms and conditions under which refunds may be provided. By booking with us, you agree to the terms of this policy.
1. Eligibility for Refunds
Refund eligibility may vary depending on the type of booking and the specific terms and conditions set by the accommodation provider. Generally, the following conditions apply:
- Cancellation within Free Cancellation Period: Full refund if the booking is canceled within the free cancellation period specified at the time of booking.
- Cancellation Outside Free Cancellation Period: Partial refund, if applicable, depending on the accommodation provider’s policy. Some bookings may be non-refundable.
- No-Show: No refund will be provided for no-shows unless specified otherwise in the booking terms.
2. Refund Process
To request a refund, please contact our customer service team at propsolution.contact@gmail.com with your booking details. Refunds will be processed as follows:
- Processing Time: Refund requests will be processed within 5 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
- Refund Method: Refunds will be issued to the original payment method used at the time of booking. If the original payment method is unavailable, alternative arrangements will be made.
3. Non-Refundable Bookings
Certain bookings may be non-refundable. These include, but are not limited to, special promotional offers, last-minute bookings, and certain types of accommodations. Non-refundable bookings will be clearly indicated at the time of booking, and no refunds will be issued in such cases.
4. Changes to Bookings
Changes to bookings, such as date modifications or room type changes, may be subject to availability and additional charges. Refunds for changes will depend on the accommodation provider’s policy.
5. Force Majeure
In the event of unforeseeable circumstances beyond our control (such as natural disasters, pandemics, or government actions) that result in the inability to provide the booked accommodation, our refund policy will be guided by the terms and conditions set by the accommodation provider.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Phone
+60125920883
+60124324953
propsolution.contact@gmail.com